How do I register to receive your newsletter?
Registration to receive Rouge Living`s newsletter is automatic following a Rouge Living online purchase.
Where do I find assembly instructions on Rouge Living products?
For details on how to assemble Rouge Living products, downloadable PDF instructions can be found on the individual product pages where applicable.
Can I cancel or change my order once I have submitted it?
Orders cannot be changed or cancelled after submitting. Please check your order carefully before clicking on submit button.
What forms of online payment do you accept?
Rouge Living accepts Visa, MasterCard and Electronic Fund Transfers as our payment options.
All Credit Card Payments have a 1% surcharge.
What are your delivery options and how much do they cost?
All goods are sent using Australia Post Registered Post service. Delivery charges for purchased items are calculated based on spend.
Freight Calculation Breakdown
$0 > $50 = $12
$51 > $100 = $18
$101 > $150 = $22
$151 > $200 = $28
$201 + = $35
What courier company do you use?
All online purchases are sent through Australia Post using their Registered Post Service.
Can I track my parcel?
How long will it take for my order to arrive?
Please allow between 5 – 7 working days.
Who do I contact if there is a problem with my order?
Where do I buy replacement globes for my string lights?
Replacement globes for Rouge Living string lights are available from Rouge Living, please visit the Replacement Globes category under Decorative Lighting in the Shop Catalogue.
What if my string lights are not working properly?
In the case that the entire string is not working it is most likely that a globe has become dislodged during transit. To find loose globe individually press all the globes in tight whilst string is switched on until the string lights up.
If a globe has blown, only that particular globe will not work. In this case replace globe using replacement globes provided in pack. Further replacement globes are available from Rouge Living.
If the string light is still not working please refer to our returns policy.
What is Rouge Livings Return policy for Electrical items?
Any electrical items purchased online that are suspected of being faulty need to be returned to Rouge Living, 693 Glenhuntly Rd, Caulfield South, VIC, 3162 for assessment. Any goods deemed faulty will be replaced, should the identical item be no longer available a gift card for the purchase amount will be issued. Postage charges will apply for replacement goods issued.
Faulty items need to be returned within 6 months of the purchase date.
For any other item, Rouge Living guarantees its workmanship and delivery to our customer however after this point take no responsibility for the goods. In the case that an item is damaged on arrival this needs to be claimed with Rouge Living within 48 hours of receipt of goods.
How secure is my payment and personal information?
At Rouge Living security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using SSL encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser, this verifies the authenticity and integrity of our website security.
Rouge Living collects customer’s details for use only in making their online shopping experiences with Rouge Living efficient and to provide details of special offers and information. Rouge Living does not sell or make available customer details to any third parties.
Removal from Rouge Living mailing list can be arranged anytime through your account login.
How do I create a Trade Account?
To register for Trade Access click the Trade Tab and complete required application form. A confirmation email will be sent to you within 48 hours of your application with details of how to access your account and set up your password.